Determinative in the decision of our customers and partners to choose InfraTec is the exceptional service we provide: Because we not only sell thermography systems, but we accompany you from the first consultation on how to solve your metrological challenge through to configuring the appropriate product, including software, and its sustainable usability. With our guarantees and the 24-hour hotline we are always available in case of technical problems or questions ready to help at any time.
When we give you advice, the extensive technical know-how of our application specialists and our decades-long experience from customer and research projects come to bear.
We also give some of our customers the chance to speak. Because there is a whole lot that we can tell you.
We accompany you in matters of thermography from the first moment and beyond the conclusion of purchase.
Consulting and analysis of the requirements of your measurement task
Selection of the appropriate system solution with associated control and analysis software
Customisation of the system solution to your specific application (equipment, accessories and much more)
Assistance with the integration of the system solution into your process or test set-up
Up to 48 months warranty on new devices
Thermography training and a wide range of online events for knowledge building
Up to 36 months of software update service
Free 24-hour service hotline for any questions or technical issues with your thermography solution
Guaranteed functionality of your system solution thanks to regular maintenance, calibration and repair as necessary
By internationality, many providers understand delivering products to the most distant corners of the world. For us, internationality means that you can count on our application specialists on site at your location. We assist you with the installation, adaptation and maintenance and we are pleased to personally advise you on new projects.
It is not unusual for tasks to be associated with special requirements. Discuss your specific application needs with our specialists, receive further technical information or learn more about our additional services.
Infrared cameras are highly sensitive measurement devices which have to undergo specific calibration procedures on their manufacturing process. Thus, InfraTec is able to provide highest resolutions and measurement accuracy for each of its cameras. Due to environmental effects and the consistent influence of infrared radiation onto the camera's detector, a change of the camera's measuring behaviour is likely to happen throughout time. Here, recalibration provides a remedy.
Consult our experts and send us information on your infrared camera for its recalibration:
Phone Service: +49 351 82876-678
Email Service: Service[at]InfraTec.de