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Service and advice in a class of their own

Our Service Concept is Tailored To You

Determinative in the decision of our customers and partners to choose InfraTec is the exceptional service we provide: Because we not only sell thermography systems, but we accompany you from the first consultation on how to solve your metrological challenge through to configuring the appropriate product, including software, and its sustainable usability. With our guarantees and the 24-hour hotline we are always available in case of technical problems or questions ready to help at any time.

Our Service Concept is Tailored To You

Service and Consulting Are Very Important to Us

When we give you advice, the extensive technical know-how of our application specialists and our decades-long experience from customer and research projects come to bear. 

We also give some of our customers the chance to speak. Because there is a whole lot that we can tell you.

State­ments of our Customers

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Vorwerk has been using a VarioCAM® HD 700 with the IRBIS® 3 analysis software for several years in the development of our high-quality household products - especially the Thermomix. The imaging temperature measurement in combination with the wide range of analysis options support us in better understanding and being able to map thermal processes. In this way, we are able to make the cooking experience for our customers even more user-friendly and further optimize it. We particularly appreciate the collaboration and professional exchange with our partner InfraTec. In order to optimally meet our premium demands on our development and our products in the future, we will continue to rely on the use of thermography.

Dr. Michael Sickert, Head of Serial Support Thermomix and Kobold, Vorwerk SE & Co. KG

We are successfully using a VarioCAM® HDx head 600 to determine heat transfers on the side walls of a highly loaded turbine nozzle guide vane. In addition to the excellent measurement accuracy and the high detector resolution, we were convinced by the comprehensive software package that supports us in post-processing the measurement data. Furthermore, we are very satisfied with the friendly customer support.

Chair of Fluid Mechanics and Turbomachinery (SAM), Kaiserslautern University of Technology

Thank you very much for the excellent cooperation for more than 15 years. In my laboratory "Technical Diagnostics" at the Ansbach University of Applied Sciences, me and my students have been able to realise very many interesting projects with several infrared cameras from your portfolio. Starting with the selection of the camera, the introduction to the software program IRBIS® or the fast and profound help in case of problems, we have always been able to experience competent help from the company InfraTec. We certainly don't need to talk about the quality of the products. The total package, i.e. purchase advice, software advice and help and support in case of problems is simply great. Congratulations on the company's anniversary.

Dietrich Schneider, Faculty of Technology, Applied Engineering AIW, Ansbach University of Applied Sciences

Furthermore, I would like to thank you very much for the user conference on May 20, 2021. Everything went well and thank you once again to you as the organiser and the speakers. I was very impressed how and what is possible. Thanks also to the whole team "InfraTec" where you can see what you can achieve with a great product and a good network in 30 years. Keep up the good work.

Dirk Schlabach, QA Planner, BRÜGGEN Fahrzeugwerk- und Service GmbH

As a satisfied customer and project partner, Deutsche WindGuard Engineering GmbH congratulates on your company’s 30th anniversary. We thank InfraTec for the competent support in our daily operations and the excellent cooperation in research projects like PreciWind. For many years we have been using hardware and software from InfraTec for thermographic flow visualisation and analysis. In our aeroacoustically optimised large wind tunnel Bremerhaven (DWAA), for example, two VarioCAM® HDx head 615 accompany daily operations in thermographic flow visualization primarily of lift profiles from wind energy and aviation. For aerodynamic measurement of wind turbine rotor blades in operation, Deutsche WindGuard uses an ImageIR® 8800 in cooperation with BIMAQ (Bremen Institute for Measurement and Automation).

Nicholas Balaresque, Managing Director, Deutsche WindGuard Engineering GmbH

Services at a Glance

We accompany you in matters of thermography from the first moment and beyond the conclusion of purchase.

This is What We Provide You
  1. Consulting and analysis of the requirements of your measurement task

  2. Selection of the appropriate system solution with associated control and analysis software

  3. Customisation of the system solution to your specific application (equipment, accessories and much more)

  4. Assistance with the integration of the system solution into your process or test set-up

  5. Up to 48 months warranty on new devices

  6. Thermography training and a wide range of online events for knowledge building

  7. Up to 36 months of software update service

  8. Free 24-hour service hotline for any questions or technical issues with your thermography solution

  9. Guaranteed functionality of your system solution thanks to regular maintenance, calibration and repair as necessary

Service Worldwide

By internationality, many providers understand delivering products to the most distant corners of the world. For us, internationality means that you can count on our application specialists on site at your location. We assist you with the installation, adaptation and maintenance and we are pleased to personally advise you on new projects.

Contact to thermography division of InfraTec

Would You Like to Know More?

It is not unusual for tasks to be associated with special requirements. Discuss your specific application needs with our specialists, receive further technical information or learn more about our additional services.

Europe & Rest of World
InfraTec GmbH Infrarotsensorik und MesstechnikGostritzer Straße 61 - 6301217 DresdenGERMANY

Our Service from A as in Analysis Software to Z as in Zoom Infrared Camera

InfraTec Service - Technical Support

Consulting & Project Analytics

Benefit from many years of experience of InfraTec with thermal imaging by using our comprehensive consulting and service offer.

Ther­mo­graphic Soft­ware

The IRBIS® 3 software family provides a wide range of special software for convenient camera control and analysis of thermographic images. You can choose from a variety of packages and modules to analyse thermographic measurement data and comfortably generate thermographic reports. The range includes, for example, the stand-alone thermography report software IRBIS® 3 report and IRBIS® 3 active, a tool for thermographic inspection using active thermography.

InfraTec Service - Accessory

Accessories

You are working with one of InfraTec's infrared camera systems. On purchasing this infrared camera, you received comprehensive advice and the best solution has been offered to you. In case of new thermographic challenges, you can make use of InfraTec's flexible application solutions by adding equipment to your thermal camera for its usage in new fields of applications.

Older infrared camera models from InfraTec

Manuals and Oper­ating Instruc­tions

Here you will find information material for products such as infrared cameras and thermography software from InfraTec that are no longer part of our current range.

InfraTec Service Calibration Rig

Calib­ra­tion of Infrared Camera Systems

Infrared cameras are highly sensitive measurement devices which have to undergo specific calibration procedures on their manufacturing process. Thus, InfraTec is able to provide highest resolutions and measurement accuracy for each of its cameras. Due to environmental effects and the consistent influence of infrared radiation onto the camera's detector, a change of the camera's measuring behaviour is likely to happen throughout time. Here, recalibration provides a remedy.

Consult our experts and send us information on your infrared camera for its recalibration:

Extend Your Technical Knowledge in a Lively Way

It is our goal to inform and to train customers comprehensively so that they can profitably employ the complex infrared technology. That is why we are on hand for you at numerous trade shows and events as an expert partner for every issue concerning the use of thermography systems. 

In addition to the on-site events, we also provide a wide variety of free online events. In topic-specific, compact presentations customers and in-house specialists present the possibilities and distinctive features of thermography in a considerable number of application fields.

Many of our thousands of customers around the world rely on thermography solutions from InfraTec day in, day out. Take your next steps together with your personal InfraTec advisor.

InfraTec Trade Shows & Conferences - Trade Show Booth

Meet us at the Following Trade Shows

Experience the high measurement quality of our products on-site at our trade show booth. We cordially invite you to be our guest at the following trade shows.

Thermography trainings

Training of your Employees

In our training centre in Dresden, you can attend practical thermography training courses. After the transfer of the turnkey system, upon request qualified employees of our service team will introduce you step by step to your automation solution and instruct future users on your premises.

Record­ings of Topic-specific Online Events

InfraTec offers a diverse selection of free online events every year. In our topic-specific, compact presentations, various speakers from the respective specialist areas present the possibilities and special features of different applications.

InfraTec Trade Shows & Conferences - Trade Show Booth

Meet us at the Following Trade Shows

Experience the high measurement quality of our products on-site at our trade show booth. We cordially invite you to be our guest at the following trade shows.

Thermography trainings

Training of your Employees

In our training centre in Dresden, you can attend practical thermography training courses. After the transfer of the turnkey system, upon request qualified employees of our service team will introduce you step by step to your automation solution and instruct future users on your premises.

Record­ings of Topic-specific Online Events

InfraTec offers a diverse selection of free online events every year. In our topic-specific, compact presentations, various speakers from the respective specialist areas present the possibilities and special features of different applications.